Cognizant Technology Solutions

Focused on Non-Lab support.. Service Delivery Manager. Guide teams and local suppliers to follow / go through the defined Astellas IT process (Digital Desk / ITIL processes e.g. incident / problem / change / Self Service Portal etc.). Works closely with DSP Manager, DAS Lead to ensure site's DAT needs are meeting or exceeding expectations. Windows Server, Networking, Desktop Support- 5 Years

engineer

Now hiring in Cambridge, MA

Job title
  

 

 

  COGNIZANT IS LOOKING FOR End User computing Engineer
 


 

  

   Experience
  

 


 

  8-10 Years
 


 

  

   Job Location
  

 


 

  Cambridge-MA
 


 

  

   Roles & Responsibilities
  

 

 

  

   Manages Break-fix, digital desk, SharePoint (centralized services), etc. for demand for Research users in the office.
  

  

   Focused on Non-Lab support.
  

  

   Point of escalation for issues related to the site outside of the Lab environment. Hardware, network, infrastructure, etc.
  

  

   Synthesize Service Now reporting and distributing consistently.
  

  

   Local point of escalation for Non-Lab issues from laptops, printers, audio visuals, MS Office, Enterprise Applications, etc.
  

  

   Service Delivery Manager
  

 

 

  

   Responsibilities
  

 

 

  

   Build up relationship with sites on the East Coast – e.g. DSP / Business and local Research teams
  

  

   Review and update the support matrix for the site – e.g. which services are managed via Digital Services / which are handled by local teams.
  

  

   Guide teams and local suppliers to follow / go through the defined Astellas IT process (Digital Desk / ITIL processes e.g. incident / problem / change / Self Service Portal etc.)
  

  

   Point of escalation for issues related to non-Lab environment.
  

  

   Interface to DAT providers such as Verizon, CAC, etc.
  

  

   Works closely with DSP Manager, DAS Lead to ensure site's DAT needs are meeting or exceeding expectations
  

  

   Reports into Digital Collaboration and workplace lead
  

 

 

  

   Mandatory Skills
  

 

 

  EUC, Deskside, Imaging- 8-10 Years
 


 

  Service Delivery/Team Lead- 3-5 Years
 


 

  Windows Server, Networking, Desktop Support- 5 Years
 


 

  

   Infrastructure, Datacenter- 5 Years
  

 

 

  Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.
 


 

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 


 

  

   Equal Opportunity Employer M/F/D/V
  

 

 

  

   Employee Status :
  

  Full Time Employee
 


 

  

   Shift :
  

  Day Job
 


 

  

   Travel :
  

  No
 


 

  

   Job Posting :
  

  Apr 10 2024
 


 

 


 

  

   About Cognizant
  

 


 Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
 

 


 

  Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
 


 

 


 

  Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
 


 

  If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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