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Director Call Center Operations
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Full-time
- This position will also oversee quality assurance, agent training, workforce management and telephony applications.
- The primary focus of this position is to optimize efficiency, enhance customer experience, and drive strategic initiatives to elevate the overall performance of the call center.
- This position will routinely interface and partner strategically with internal stakeholders, external vendor partners to ensure that our customers receive a seamless and white glove experience in every transaction and that internal customers have current, comprehensive, and consistent information to support their customers.
- This position coaches and leads a call center team of supervisors to grow, develop and lead frontline associates to optimum performance, and to create a bench of prepared successors.
- This leader will be characterized by an authentic, down-to-earth style with no inclination toward high ego or office politics.
Expired 5 days agoInactive Job
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