Upvote
Downvote
Digital Contact Center Administrator
Share Job
- Suggest Revision
Full-time
- Position Summary :The Digital Contact Center Administrator is responsible for administering and supporting the technical infrastructure including computers, servers, LAN/WAN network and Cisco VoIP phone systems at multiple locations in North America (NAM).
- Job Responsibilities:This position is responsible for, but not limited to, the following:Administration of Enterprise Contact Center solutions (Genesys, Cisco UCCX, Twilio).
- Create call flows, route points, add new users, check system logs, and deploy call queues and multiple omni channel campaigns in an enterprise environment.
- End-to-end administration of Cisco UC VoIP environment including Call Manager (CUCM version 12 or newer), Unity Connection, Attendant console (CUAC), CUBE voice gateways and Cisco analog voice gateways.
- Administration of call recording solutions (Genesys, Nice CXOne, Talkdesk, Five9).
Expired 4 days agoInactive Job
Similar Job
Relevance
Active