CSU Fullerton Auxiliary Services Corp

Assist the Merchandising Supervisor with visual presentation, merchandise planning, and developing new retail concepts.. Complete all assigned training (ASC, Campus and Titan Shops) on or before required due dates to maintain compliance.. Primary collaborators for success in this position include but are not limited to, the following:Internal: Customer Service staff, Merchandising Supervisor, Graphic Designer, Operations Supervisors, etc.. Ability to promote and prioritize Diversity, Equity, and Inclusion (DEI).. Minimum one (1) year of experience in bookstore retail or purchasing merchandise for resale is required, technology products preferred.

merchandise

Essential Duties Maintain positive relationships with vendors and distributors to ensure the best acquisition terms.Works with Senior Buyer to plan inventory flow, review marketing results, and generate forecasting solutions to estimate future product demands and meet budget goals.Identifies opportunities for new product offerings and explores current retail concepts necessary for future sales growth.Anticipates and maintains stock levels on key merchandise to ensure business runs smoothly.Facilitates placing product orders via phone, fax, and email to publishers, distributors, wholesalers, and other vendors.Takes the lead in tracking over-due shipments, trouble-shooting, and problem-solving of purchase orders and vendor returns.Helps identify markdowns, identifies at-risk clearance items, and assists the Senior Manager with inventory returns as needed.Maintains a current knowledge of policies and procedures from vendors, distributors, and other sources of merchandise.Participates in department physical inventory preparations and counts.Provides general management support and excellent customer service.Assists with clerical activities in Titan Tech customer service counter.Promotes an inclusive environment of teamwork and leads to ensure Diversity, Equity, and Inclusion (DEI) is practiced/applied in department operations, programs, and services.Other duties and responsibilities as assigned.Technology Buying FunctionsSpecializes in the procurement of tech hardware and accessories, while aiding with other store merchandise and products as needed.Assist the Merchandising Supervisor with visual presentation, merchandise planning, and developing new retail concepts. Fosters positive relationships with campus members to meet their special-order needs and ensures prompt processing of internal documents (e.g., Estimates, Invoices, Sales Order, etc.).Collaborates with Information Technology (IT) and other campus departments to fulfill institutional technology orders. Frequently coordinates deliveries and asset tagging for campus end-users. Collaborates with the Merchandise/Marketing team to identify promotional opportunities and product awareness with new and current merchandise. Service Center FunctionsProvides general guidance on Service Center functions. Monitors repair workflow, orders parts, and ensures timely follow-up with customers.Reviews troubleshooting techniques and provides resolutions/feedback on repairs.With assistance from the Service Center Supervisor, identifies the proper trainings needed for Sales Associates and Technicians to provide an optimal experience for customers.OTHER FUNCTIONS:Know and follow all safety rules and procedures. Report any unsafe acts or conditions to the proper person.Able to travel for training and professional growth.Typical work schedule is Monday – Friday, with evening shifts as assigned and occasional weekends.Assume store opening/closing duties as assigned. Complete all assigned training (ASC, Campus and Titan Shops) on or before required due dates to maintain compliance.ESSENTAL COLLABORATIONS:Maintaining positive working relationships is essential to the success of the Titan Shops operation. Those relationships include both internal and external partners outside of the Demand Planning Division. Primary collaborators for success in this position include but are not limited to, the following:Internal: Customer Service staff, Merchandising Supervisor, Graphic Designer, Operations Supervisors, etc.External: Vendors, ASC AP, faculty, department coordinators, Campus IT, etc. Qualifications Ability to work with a large and diverse staff.Ability to promote and prioritize Diversity, Equity, and Inclusion (DEI).Minimum one (1) year of experience in bookstore retail or purchasing merchandise for resale is required, technology products preferred.Demonstrate knowledge of Dell, Microsoft, and Apple products and system configurations required.Experience with and knowledge of computer service & repair operations.Experience with providing direction and/or supervision to other employees.Excellent customer service and communication skills.Attention to detail required as well as previous experience maintaining accurate records, managing multiple tasks, and organizing work in order to meet deadlines .Must be a self-starter, actively seek out resolutions, and proactively recommend solutions/provide feedback.Knowledge of computerized retail management systems (NetSuite preferred).Knowledge of standard stock control methods and techniques.Good computer knowledge including: Windows, Word and Excel. Knowledge of importing and exporting data is a plus.Must be able to communicate with customers and employees.EDUCATION:Minimum Bachelor's degree preferred, or a combination of some college education with bookstore specific work experience. PHYSICAL DEMANDS:Prolonged standing and walking, talking, hearing, pulling, bending, may carry forty (40) pounds of objects/material, maybe exposed to extreme noise level, reach with hands or arms, stoop, kneel, taste or smell.BENEFITS: Health, dental, vision, life/AD&D, health care flex plan, LTD, vacation, sick leave, holiday, credit union, tuition reimbursement and retirement plan. All benefits will be administered according to policies and/or procedures.

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