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Position OverviewThe Senior Director of Customer Service is responsible for the daily management of their call center operations, managing 1 million incoming calls per year in a unionized environment.
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Service Manager(s) and Call Center Supervisor/manager. Support the Call Center Manager as they oversee a 6-person call center which acts as the contact hub for field support and customer facing responses.
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POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts.
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Experience - Five years of progressive leadership in customer collections, call center, or equivalent experience. the Director of Revenue Cycle Customer Service leads all patient-facing aspects of Inova Health System's financial services by ensuring clients receive excellent customer service as they interact with staff throughout our Revenue Cycle.
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This operational leader will oversee the leadership and effective execution of the inbound Customer Service Call Center operations, Policy Services team, and Workforce Management located in McKinney, TX for Globe Life, United American, and Liberty National.
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The Senior Director of Customer Service is responsible for the daily management of their call center operations, managing 1 million incoming calls per year in a unionized environment.
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Lead and manage the day-to-day operations of the customer service department, including inbound and outbound call center activities, email support, and other communication channels.
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Oversees customer service, self-pay collections, financial assistance/charity, patient payment plans, and bad debt collections. Oversees the Call Center and strategic use of technologies to support patient communication and collection efforts.
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Responsible for mentoring and coaching all employees in the Call Center Service Units to ensure excellent customer and employee satisfaction. Oversees the operations for the BCBSLA Call Center Service Units to ensure the customers receive efficient quality service.
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Dallas, TXFull-TimeSalary + BonusCommensurateMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, AdvancementNo Resume Required, On-site InterviewMCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts.
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This individual is responsible for the overall strategy, operational performance and outcomes of the Customer Service call center. Blue Cross of Idaho (BCI) is seeking an experienced Director, Customer Service; a pivotal role involved in leading all aspects of contact center operations to ensure exceptional member service, operational efficiency, and regulatory compliance.
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Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer service standards; contributing information and analysis to organizational strategic plans and reviews.
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Experience in BPO insurance contracts, call center operations, customer services and/or retention is preferred. POSITION RESPONSIBILITIES Customer Service Directors manage the day-to-day client relationship, including strategic planning, change management, process creation, adherence, and service delivery.
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JOB SUMMARYThis operational leader will oversee the leadership and effective execution of the inbound Customer Service Call Center operations, Policy Services team, and Workforce Management located in McKinney, TX for Globe Life, United American, and Liberty National.
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Managing and directing a staff of Customer Service Managers across multiple locations with indirect reports to include supervisors, leads and call center representatives. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementation.
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call center customer service jobs Title: customer service director in Worland, Wyoming
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