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Leads a “never out of stock” culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery.
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The Selling Experience Leader is directly responsible for the Guest Services and Dog Training roles in the store. - Manage and coach dog training partners in delivering a consistent services customer experience aligned with our Petco Brand Standards and Customer Promise.
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Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions. The Selling Experience Leader (SEL) is the key driver for the guest experience and leading a selling culture in the store.
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Responsible for successfully implementing a guest centric culture in the store by leading in the following areas, as well as all other projects/duties as assigned. The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly.
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The SEL will mentor all store partners in the culture of selling and engagement to support and drive the customer experience. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc.
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Train, coach, and develop department level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
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This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.
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We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
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Responsible for driving the implementation and execution of customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
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Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar.
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The SEL is the champion and role model for all relationship building touch points with Petco guests. Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection.
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Nature of Supervision: General instruction is provided by the General Manager on some, but not all tasks to be performed. The SEL assists the General Manager in developing and managing a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals; as well as assists in managing all aspects of the store’s business in accordance with Petco operational standards and safety procedures.
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Through the lens of Petco’s vision of “Healthier Pets. Happier People. Demonstrate and support a continuous improvement and growth mindset. Perform other duties as assigned and assume responsibility as Leader on Duty to drive selling engagement.
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Provide an outstanding guest experience with each interaction. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures.
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Demonstrate a keen and genuine interest in all kinds of animals. Create a healthier, brighter future for pets, pet parents and people! Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
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omni channel dog training jobs Title: assistant store in Laramie, Wyoming
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