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Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
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Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed.
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The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales. Frequently operate cash registerFrequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feetFrequently ascend/descend ladders in order to retrieve and put away stockFrequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floorFrequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
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Must be able to exchange accurate information in these situationsFrequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandiseMust be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating proceduresMust be able to remain in a stationary, upright position for 80% of the timeQUALIFICATIONS: High School Graduate or equivalent.
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As a Five Below leader, your first priority is to contribute to the success of your store. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
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The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! College experience preferredMinimum 1 year of management experienceExcellent verbal and written communication skillsAbility to multi-taskCreative thinkingAbility to maintain composure under pressureIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
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These values translate into creating the coolest brand on the plant, where talented people want to grow their careers. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace.
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As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty.
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At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff.
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Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
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What does the Support Lead do? How do they do it? and here is how.
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What does the Support Lead do? How do they do it? and here is how.
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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
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Deliver friendly customer service. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
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In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
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customer service front end store operations management sales floor jobs in Laramie, Wyoming
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