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The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer service associates.
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Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
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Deliver friendly customer service. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
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In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
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Plan and lead the execution of class and in-store events in accordance with Company programs. Maintain store recovery standards to deliver our Brand Promises. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
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Retail management experience preferred. Ability to move throughout the store. Store - BELLINGHAM, WA. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
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Store - RAL-GARNER, NC. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
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Store - LORANGE, CA. Cross train in Custom Framing selling and production. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.
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Store - CHI-ORLAND PARK, IL. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.
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Store - ATL-JOHN'S CREEK, GA. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
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Store - SPARTANBURG, SC. If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
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Store - MOREHEAD CITY, NC. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. EEOC Know Your Rights Poster in Spanish.
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Store - Milwaukee, WI. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. EEOC Poster Optimized for Screen Readers. EEOC Know Your Rights Poster in English. Federal FMLA Poster.
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Store - SAVANNAH, GA. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Assist with cash reconciliation and bank deposits. Michaels is committed to the full inclusion of all qualified individuals.
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customer service front end store operations management sales floor jobs in Laramie, Wyoming
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