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ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM. The Sr. ServiceNow Developer will be very experienced withengagementdeliveryofnewServiceNow implementations of ITSM ITOM and SecOps and will have practical experience withleadingthedeliveryofthose processes.
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Implement ServiceNow platform capabilities specifically the ITSM, ITOM and SecOps modules includingleadingcustomerworkshops and technical sessions,form configuration, workflow administration, reporting, data imports, customscriptingand third-party software integrations.
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10+ years of experience in ServiceNow (SPM, ITBM, ITSM, CIS, etc) specifically with Testing & Idea and Demand Management (Strategic Portfolio Management). 10+ years of experience in ServiceNow (SPM, ITBM, ITSM, CIS, etc) specifically with Testing & Idea and Demand Management (Strategic Portfolio Management.
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While this role focuses on HRSD and LSD, there's opportunity to learn and engage across multiple value streams including ITSM, APM, CMDB, and more. Become a part of our caring community and help us put health first.
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Proficiency in designing and implementing complex contact center solutions that integrate with Unified Communications, CRM, and ITSM platforms. Develop integration strategies for Unified Communications (UC) systems with CRM and ITSM tools to enhance customer experience and operational efficiency.
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Extensive experience with ServiceNow platform including: ITSM(Incident, Change, Problem, etc), ITOM(CMDB, Discovery, Asset, etc), SecOps and Service Portal. Extensive experience with ServiceNow platform including: ITSM(Incident, Change, Problem, etc), ITOM(CMDB, Discovery, Asset, etc), SecOps and Service Portal.
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Experience with ServiceNow and ITSM platforms. Collaborate with other IT teams, including Incident Management, Change Management, and Release Management, to ensure a coordinated approach to IT service management.
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