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The Premier Service Consultant (WFH) assists customers with questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.
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Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.
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Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.
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E.g., remote desktop observation call and screen recordings, live webcam monitoring, chat audits, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
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And you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
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Youll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
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Utilizes operational systems to process purchases of all products and services. - Utilizes various systems and tools to initiate to assist and service customers. Responsibilities within the Premier Service Consultant (WFH) role may also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated.
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In this full-time WFH position (40 hours/week) youll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.
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WFH Requirements:- You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.
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Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) - Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.
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Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) - Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Time Keeping Policy, etc.
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The Information Security Analyst is primarily responsible for designing, implementing and monitoring security controls as well as research, development and implementation of standards and audits related to the mitigation of security threats, risks and vulnerabilities to the overall Aspirus environment.
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Experience with any or all the following: Infrastructure as code, continuous integration pipelines, observability, and monitoring, Cloud Spanner, Mongo Atlas, event-based or distributed systems, Docker, and Kubernetes (PaaS/Container orchestration platform.
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Proficiency in security technologies such as SIEM (Security Information and Event Management) systems and endpoint protection solutions Experience with security monitoring tools, log analysis, and incident response procedures in Azure environments.
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Technical knowledge or understanding of telecom voice services in an enterprise environment, provider services, cloud VoIP, and on-premise systems (Cisco Call Manager Plus) Technical knowledge or understanding of monitoring tools and packet level understanding (SolarWinds and Wireshark a plus.
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