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Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
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At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive, and national brands. At JCPenney Salon , we strive to unlock the potential of America’s top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life.
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As Manager - Program Management focusing on Customer Engagement Programs, you will spearhead strategic cross-functional GTM initiatives to improve how we surprise and delight our customers across every touchpoint along their journey with Freshworks to drive product adoption, retention and loyalty.
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