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Computer Systems, End User Support, Information Technology (IT) Services, Trouble Ticketing. The Defense Threat Reduction Agency (DTRA) Defense Stockpile Management Systems (DSMS) support is searching for a User Support Specialist to join their team in Fort. Belvoir, VA or Albuquerque, NM.
$132,250 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS. Familiar (doesn’t need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence.
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Experience with end-user support, preferably with a ticketing system such as Service Now (SNOW) and monitoring an email Support Box, which sometimes entails end-user interactions. A successful candidate will have experience working in an Oracle Business Intelligence/Data Warehouse environment (preferably Financial based), experience working with an ETL tool such as ODI or Informatica and experience developing reports with a tool such as OBIEE/OAS, Business Objects or Cognos.
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Successful candidates must have SECRET security clearance and have experience using a ticketing system (Remedy/ServiceNow). We are currently seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a minimum of 1years' experience working in the areas described below.
$65,000 - $70,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience with help desk systems such as Atlasian (Confluence/Jira) or ServiceNow. Bachelors degree in an IT-related field. Experience with help desk systems such as Atlasian (Confluence/Jira) or ServiceNow. Bachelors degree in an IT-related field.
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Familiarity (doesn’t need to be a SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol label switching (MPLS), Language Server Protocol (LSP), and Generic Routing Encapsulation (GRE) Familiarity with Microsoft Visio, ServiceNow, and Atlassian Confluence.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Maintain and upgrade network and storage systems across NIPRNET and SIPRNET, and manage customer issues using the Remedy Ticketing System. Certifications: CompTIA Sec +, and VMWare Certified Administrator (VCA) or VMWare Certified Technical Associate (VCTA.
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Existing Microsoft server-based solutions include a variety of major technology vendors including, but not limited to, Citrix, Esri, McAfee, Microsoft, ServiceNow, and SolarWinds. Existing Microsoft server-based solutions include a variety of major technology vendors including, but not limited to, Citrix, Esri, McAfee, Microsoft, ServiceNow, and SolarWinds.
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Experience with a recent ITSM tool (ticketing system, CMDB) such as ServiceNow and/or RemedyForce. Experience with a recent ITSM tool (ticketing system, CMDB) such as ServiceNow and/or RemedyForce.
Full-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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Experience with COTS IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager. Experience with COTS IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager.
Full-timeExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities.
$125,000 a yearFull-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently. SilverEdge is seeking a System Administrator to support a large enterprise IT contract for the DOD. This role requires an individual with subject matter expertise administering Windows servers within a physical and virtual environment.
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Proficient in use of ITSM software such as ServiceNow (preferred), BMC Remedy, knowledge management software, and Automatic Call Distribution (ACD)/Interactive Voice Response (IVR) systems. Provide team leadership and monitor and modify as needed internal procedures, ticketing, and escalation standards to ensure prompt resolution to incidents and service requests.
$155,000 a yearFull-timeExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.
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The position requires an active Top Secret/SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph. MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients.
$130,000 a yearExpandApply NowActive JobUpdated 17 days ago
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