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Front Desk Agent Residence Inn Norfolk, 227 West Brambleton Ave, Norfolk, Virginia, United States of America Req #5839 Wednesday, March 20, 2024 The Front Desk Agent at the Residence Inn by Marriott Downtown Norfolk is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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Manage sign-ups from residents and hotel guests for daily activities – collect sign-up sheets from front desk associates at Marriott Oceanfront, Cavalier, and any resident sign ups from the Resident Relations Manager.
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If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as a Front Desk Associate.
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Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
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The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.
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A minimum of 1 year of experience supervisory experience any industry OR A minimum of 6 months to 1 year of previous experience as Front desk clerk, with some supervisory. Complete Front Desk accounting transactions including balancing end-of-day shift reports.
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Reports directly to the Front Desk Supervisor. Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management.
$14 - $15 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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As a Front Office Team Member, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
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Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s. We take a proactive, hands-on approach to hotel management. Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures.
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Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
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Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
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The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
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front desk hotel jobs in Virginia Beach, VA
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