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Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.
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Manage dozens of non-person accounts in hundreds of non- servers that perform automated functions for the customer. ABOUT THE OPPORTUNITY Must be a United States citizen holding Top Secret Clearance with full scope polygraph.
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Migrate call flows from TDM-PRI & H.323 trunk groups to SIP peering connections. Monitor, manage, and maintain voice call flow traffic across multiple trunk groups and platforms. We are seeking a highly skilled Customer Experience Services Senior Consultant for an onsite role in Fairfax, VA. This position requires US citizenship and a Top Secret Clearance with full scope polygraph.
$148,800 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Presenting and explaining insurance products and benefits packages over Zoom video call. Join us as a Remote Customer Service Associate and become part of a team dedicated to delivering outstanding service from the comfort of your own home.
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Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS analysis/conversion tables & route patterns. with call management systems product portfolios, communication manager, session & systems manager, technical working knowledge & exp.
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Experience working in the support field and direct customer interactions. Must be a United States citizen holding Top Secret Clearance with full scope polygraph. Applicants without a current TSC full scope polygraph will not be considered.
Full-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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5+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.
$258,500 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers. Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Requires a deep understanding and extensive experience with architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) Knowledge and experience with Contact Center portfolio. Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer. Top Secret Clearance with full scope polygraph. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments.
Full-timeExpandApply NowActive JobUpdated 24 days ago - UpvoteDownvoteShare Job
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Senior Consultant, Customer Experience Services, TS/SCI, VA. Knowledge and experience with Avaya's Contact Center portfolio. Senior Consultant, Customer Experience Services, TS/SCI, VA. Strong technical knowledge and experience with Avaya's product portfolio.
$145,000 a yearFull-timeExpandApply NowActive JobUpdated 24 days ago - UpvoteDownvoteShare Job
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Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
$174,150 a yearFull-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Customer Service Operations Manager needed for a high-volume call center. Prepare reports on measurables such as KPI’s, output, call response time. Oversee call center staff, including hiring, scheduling, training, coaching.
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Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery. Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Part-timeExpandApply NowActive JobUpdated 14 days ago
call job Title: customer in Vienna, VA
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