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This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the IT Help Desk Manager to promote a reliable and effective technology experience.
$100,000 - $120,000Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
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Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained at the highest levels. We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual Desktop environments.
$85,000 - $109,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed. Manage physical security system support to meet service level agreements. Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.
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Work with Tier I/II Service Desk Technicians and cable's team to resolve customer impacting network outages, network changes and activation. GDIT is seeking a Network Engineer to join our Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) team at the Pentagon in Arlington, VA. Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.
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The Enterprise Service Desk Manager will act as the escalation point of contact for all customer-reported incidents and requests and will report escalated incidents to the IPM. The ESD Manager is responsible for ensuring the ESD meets all required service levels and the development and maturation of phone and email ticket escalation process to ensure free flowing escalation and information within the organization.
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A successful candidate will be able to juggle multiple duties while remaining calm and providing excellent customer service. Excellent customer service skills. We believe that our front desk staff is extremely important as they provide the first point of contact and impression for our patients.
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We are seeking an experienced IT Service Desk Specialist Senior Level to join our team in the DC, VA, MD area. Supervise and coordinate activities of IT Service Desk Specialists, Coordinators, or Technicians.
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The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment.
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Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience. Follow up on customer queries with T2 (in-depth technical support – power user) and T3 (expert product and service support – engineers, architects) teams.
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On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations.
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Similar Searchable Job Titles: IT Support Specialist, Technical Support Analyst, Help Desk Support, Service Desk Technician, Desktop Support Technician. Keywords: IT support, incident management, problem resolution, ITIL framework, customer service, technical troubleshooting.
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In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests.
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The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. The qualified Junior Helpdesk Specialist must have an active TS/SCI security clearance and be able to obtain a CI Polygraph security clearance.
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The primary responsibility of this position is to provide exceptional customer service, front desk coverage and administrative support to the RSM office and the School Principal. Provide exceptional customer service via phone and in person to current and prospective clients.
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customer service desk jobs in Springfield, VA
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