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You have 2+ years of experience in a Help Desk / IT Support role is required where you have been customer-focused and service-oriented, where attentive to details, successfully multi-tasked, and always acted with professionalism.
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A 24/7 Service Desk operation. Previous Experience in a fast-paced consulting or MSP (Managed Service Provider) environment as plus. Ensure log entries to the ticketing system are accurate, concise, and timely to meet the SLAs (service-level agreement.
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KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays, it support, geek squad, full scope, full scope poly, fsp, polygraph, poly cleared, military, federal, government.
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Keyword Search String: IT, Information Technology, Help Desk, End User Support, Devices, Technical Support, Data Analyst, ITIL, Power BI. Understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) principles and how data analysis contributes to continuous service improvement.
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Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred. The Service Desk Technician will provide frontline support and act as the primary point of contact for large Government organization with diverse customers.
$90,900 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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A thorough understanding of functional responsibilities and swim lanes including architecture, engineering, operations, help desk, PMO etc. CGI Federal has an exciting opportunity for a SAFe Solution Manager SME. This is a leadership position where you will work with product management, Solution Architects and other stakeholders in leading the SAFe practice for a large-scale solution of a shared service platform focused on identifying and mitigating a wide range of cyber risks.
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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. If necessary, help guests book rooms, record the room type, preferred location, price, telephone number and special requirements as well as pick up their luggage, ensure that they check out in time, arrange delivery, and welcome them again.
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TS/SCI Poly. CompTIA Sec· Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred. Stillwater is seeking a Service Desk Technician who will provide front-line support and act as the primary point of contact for a large government organization with diverse customers.
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Currently, ManTech is seeking a motivated, career and customer-oriented Tier 2 Help Desk Support Services Specialist SME to join our team in the Herndon, VA. This position supports a 24/7/365 service center.
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Ensure build report (procedure) is feasible, clear, and concise Establish server baseline Implement baseline changes under tech lead oversight Maintain server rooms Monitor/support tape backup Perform operating system software updates/upgrades Perform server checklist Perform technical evaluations, analysis, and troubleshooting for all “supported” servers in response to Help Desk Tickets—which includes but not limited the following activities: Server failures, full system outage.
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Zachary Piper Solutions is seeking a qualified Help Desk Technician to support a federal program based out of Reston, VA. Zachary Piper Solutions is seeking a qualified Help Desk Technician to support a federal program based out of Reston, VA.
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Experience working in a call center or Help Desk and Support center organization, providing users' support and customer service. Koniag Technology Solutions, a Koniag Government Services company , is seeking a Help Desk Technician with a Top-Secret Clearance to support KTS and our government customer in Chantilly, VA.
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1 User Support Help Desk related activities to Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting. BENEFITS AND HIGHLIGHTS At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance.
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Perform technical evaluations, analysis, and troubleshooting for all “supported” servers in response to Help Desk Tickets—which includes but is not limited to the following activities: server failures, full system outage.
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Currently, ManTech is seeking a motivated, career and customer-oriented Tier 3 Service Desk Journeyman Engineer to join our team in the Herndon, VA. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem.
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