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Troubleshooting and Issue Resolution: Investigate and resolve Tier II support tickets related to Intune functionality, derived credentials, and mobile device management. Share knowledge and provide training to Tier I support teams and end-users on Intune functionality, best practices, and troubleshooting techniques.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Provide Tier 3 support for complex issues related to Checkpoint firewall clusters, including troubleshooting, diagnosing, and resolving incidents. Currently seeking an experienced Tier 3 Checkpoint Engineer to join our Network and Security Infrastructure team.
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The Tier II NOSC Infrastructure Administrator will be responsible for monitoring network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating and reporting all operational information concerning the enterprise infrastructure.
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Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations.
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The IT Help Desk Support Technician Tier 1 role entailsinstalling devices on a network, troubleshooting equipment issues that may be either software, hardware or network based. Provide on-site desk-side support, phone support, troubleshooting for hardware and software support.
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The Help Desk Support Supervisor manages Help Desk Tier I services , Desktop Support and basic Hardware & Software support. Documents and updates support solutions and procedures; i.e. Helpdesk troubleshooting, processes and procedures, etc.
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Provide tier I/II enterprise support for USITC AV/VTC equipment to include audio controllers, data interfaces, document cameras (ELMO), Cable TV, miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.
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Additional responsibilities may include: Providing Tier 1 and Tier 2 support to customers, for both troubleshooting and usage of the DTEX software platform as needed. Strong problem solving skills, ability to analyze complex multivariate problems and use a systematic approach to gain quick resolution Experience with administration, troubleshooting and scripting in Linux and Windows environments (PowerShell or Python experience preferred) Ability to access and analyze data using industry standard tools (e.g. MS SQL, PostgreSQL, ElasticSearch, Lucene, Kibana, Tableau, Qlik, Crystal Reports, Excel.
Full-timeRemoteExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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We are looking for a VMware Horizon Tier 2 Operations Engineer to join our team and provide operations and maintenance support for IT solutions using VMware Horizon. Providing end-user support and troubleshooting for customers across the globe.
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Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems. Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
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Perform detailed troubleshooting, root cause analysis. Tier II experience: Prioritize incidents. Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
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Demonstrated experience providing Tier 3 support and expertise in a Network Operations center environment Must have firm grasp and knowledge of fiber and copper-based Ethernet technologies, capabilities and cabling and their connectivity to local and wide area networks Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
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Ability to preform Tier I troubleshooting. Daily management of organizations accounts to include being the team's lead in customer interaction, training, troubleshooting, account creation and maintenance, and dealing with other customer issues as necessary.
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Experience working with web-based applications running on Apache and/or IIS.DESIRED QUALIFICATIONS: Experience working with Department of StateExperience desired working with Salesforce application installations and troubleshooting Experience desired working with Siebel and Open Shift container / application environment.
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Must have an active/current Top Secret clearance with SCI eligibility. The Technical Support Specialist role performs a wide variety of technical tasks in support of operations, production and test environments.
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tier troubleshooting jobs in Mclean, VA
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