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Experience with qualitative software packages such as ATLAS.ti, Dedoose, NVivo or Qualtrics. Experience with statistical software packages such as SAS, R, Stata, and SPSS. Bachelors degree in public health, global health or life sciences, public policy, informatics, or related fields; masters degree in health informatics, public health, health systems administration, global health, or related field highly preferred.
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Utilizing data science and machine learning methods, you will perform qualitative data analysis, exporting and manipulating Qualtrics data for various reports and products. Your role involves crafting and modernizing surveys and dashboards using the Qualtrics platform, implementing A/B experiments to optimize survey designs, and managing and updating all Qualtrics dashboard reports.
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Experience with Voice of Customer platforms like Medallia, Qualtrics, Alida, Verint, etc. Working with Martech, IT, and database marketing team members, you’ll design and implement the technology and data flows needed to power complex, omni-channel customer journeys and marketing campaigns.
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Experience with quantitative tools like Qualtrics, SQL, R, Python and other analytical tools is preferred. A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field is considered an advantage.
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Manage customer data sources, such as mystery shopping, customer surveys, journey research, and VOC platform (e.g., Qualtrics XM Discover). Qualtrics XM Discover maintenance (e.g., topic modeling, transcription tuning.
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We seek someone skilled in Qualtrics, with a customer-centric mindset and excellent communication skills. Advanced experience with Qualtrics is required. We seek someone skilled in Qualtrics, with a customer-centric mindset and excellent communication skills.
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Experience building and managing assessments using Qualtrics or a similar survey solution. The Sales Enablement team is comprised of several functions enabling our global organization: Project Management, Instructional Design, Knowledge Management, and Training Delivery.
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Experience with text analytics tools and VOC a plus (e.g., Qualtrics XM Discover). They will use a myriad of CX/UX methods, including UX research, VOC, journey mapping, and process mapping to link insights to business performance and activation opportunities.
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