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CX Analyst / UX Researcher
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Full-time
- The candidate will conduct primary UX research as well as design and monitor dashboards, metrics, and reports to identify bright spots, root causes, and trends.
- They will use a myriad of CX/UX methods, including UX research, VOC, journey mapping, and process mapping to link insights to business performance and activation opportunities.
- Lead UX research, including planning, fielding, analysis, reporting, and communication.
- Manage customer data sources, such as mystery shopping, customer surveys, journey research, and VOC platform (e.g., Qualtrics XM Discover).
- Be a customer and data storyteller with the ability to visualize and communicate the voice of our customer to the organization and build company-wide understanding and empathy clearly and succinctly.
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