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Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.
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Manage dozens of non-person accounts in hundreds of non- servers that perform automated functions for the customer. ABOUT THE OPPORTUNITY Must be a United States citizen holding Top Secret Clearance with full scope polygraph.
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Applicants without a current TSC full scope polygraph will not be considered. Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
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Facilitate the migration of call flows to SIP peering connections through AAR/ARS Analysis/Conversion tables and Route Patterns, reducing dependency on TDM-PRI & H.323 trunk groups. Manage non-person accounts on multiple non-Avaya servers that automate functions for the customer.
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Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
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Key Word Search: clerical clerk doctor assistant office call center laboratory client customer service outbound calls caller client relations. Documents reporting or call history in the patient's file and maintain appropriate records.
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Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly. Experience working in the support field and direct customer interactions. Must be a United States citizen holding Top Secret Clearance with full scope polygraph.
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Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
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Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests.
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.
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Manage dozens of non-person accounts in hundreds of company and non-company servers that perform automated functions for the customer. Requires a deep understanding and extensive experience with company architecture, design, implementation, and testing in support of architecture designs to be consumed for global deployments.
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Our client, an IT services and health company, is looking for a Customer Support Coordinator to join their team in Arlington, VA. The ideal candidate should have previous Salesforce and call center experience, with a preference for healthcare.
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Job Summary:As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs.
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Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
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Senior Consultant, Customer Experience Services, TS/SCI, VA. Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.
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call job Title: customer in Falls Church, VA
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