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Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer. Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
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AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
$133,200 - $220,200 a yearFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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The CBRN Incident Response Specialist will provide on-site support to a customer in the NOVA/Washington D.C. vicinity. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support.
$84,500 - $152,750 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We are actively seeking a Principal Customer Architect with an understanding of technology and deep expertise in Vector & GenAI Enterprise Search. Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic GenAI Search solutions, with the ultimate goal of growing annual recurring revenue (ARR.
$200ExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Coordination of access control to include badging, sending/receiving visit certs, updating SIMS database, updating customer databases, meeting support, escorting, document control and classified matters with the respective government representative and company business partners will be at the forefront of the SA’s responsibilities.
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ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Palantir Foundry Platform Specialist to support the current needs of our federal customers.
$84,533 - $143,706 a yearFull-timeRemoteExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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This position will support the United States and Canada customer base, our team operates within four time zones, with work shifts assigned based on business need between 8 am - 8 pm EST.This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s product portfolio.
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Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia RecruitingLooking to hire for similar positions in Centreville, VA or in other cities.
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The team operates the Digital Services Center (DSC) for the customer, manages SaaS platforms, and leads IT service management (ITSM) process implementation and governance. ICF is seeking an experienced, Palantir-Foundry Platform Specialist to support the adoption of emerging digital technologies and platforms, and the implementation and management of data sources that make these tools effective.
$84,533 - $143,706 a yearFull-timeRemoteExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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AnaVation is seeking a Information Systems Security Officer to join our team and support our mission critical customer in Reston, VA. As an Information Systems Security Officer (ISSO), your role will include managing all aspects of an organization's information security system.
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The Systems Support Specialist is responsible for providing on-site and remote end user support for all issues involving firm provided hardware (desktop, laptop, and mobile) and software in a timely and efficient manner.
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Our mission oriented team is responsible for the design, testing, deployment, maintenance, operation, and evolution of the systems directly supporting the insider threat detection program of a large government customer in the United States Intelligence Community (USIC.
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Experience in Design and Development of customer/channel partner business processes and information flow for both XML and EDI communications. Experience in Leading B2B development, production support and infrastructure teams.
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Provide day-to-day exceptional customer service and support. Communications Infrastructure responsibilities will include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.
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Zachary Piper Solutions is seeking a Full-Scope Poly clerared Palo Alto Firewall Consultant to support a DoD customer based out of Chantilly, VA. The Full-Scope Poly clerared Palo Alto Firewall Consultant will be responsible for.
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customer support jobs Company: Google in Chantilly, VA
FEATURED BLOG POSTS
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.
Hiring Transparency
Transparency in hiring refers to the open and honest communication and information sharing that takes place between employers and job candidates. It encompasses all aspects of the hiring process, from posting job descriptions to providing feedback on performance during and after the interview process. In today's job market, hiring transparency has become increasingly important for both employers and candidates alike.