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Troubleshoot and debug server-based application(s) and/or IT infrastructure component(s) Perform occasional after-hour tasks, including but not limited to, restarting systems, application upgrades, hardware maintenance, etc.
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Desired: 5 - 10 years of experience supporting the Commercial/Government systems acquisition lifecycle, test and integration of ground systems or segment hardware/software solutions BS in Software Engineering, Electrical Engineering, Systems Engineering, Aerospace Engineering or Computer Science.
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Perform the required analysis to establish software and data systems information requirements and design specifications using methodologies for the development of prototype and/or large-scale hardware and software-based information processing systems and cloud-based Software as a Solution (SaaS) products Deploy and manage Kubernetes and OpenShift clusters.
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Coordinate, track, and assess IT-IIM requests (e.g. software, firewall), actions, asset status/issues (in coordination with GED Security), impacts of Chief Information Officer polices to GED assets and mission, GED cloud environment status/issues, and other IT-IIM activities as needed.
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It requires working knowledge of various technologies, from data circuit architectures such as SONET/DWDM, TDM, and Ethernet, to networking equipment such as Cisco routers/switches and commercial and government encryption hardware/software.
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Mentor client resources in implementation methodology, configuration and best practices for the ITAM application suite which consists of Hardware Asset Management and Software Asset Management. This role is for a ITAM Principal Technical Consultant, IT Workflows, hence, focuses on the technical and consultative aspects of implementations.
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Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center) Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
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IT hardware/software knowledge with previous work experience in Windows and Unix/Linux-based environments. This includes performing system analysis techniques to consult with end users and determining the hardware and software system functional specifications.
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