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1 year of IT Support experience, preferably in a Help/Service Desk or Call Center environment. Identify, escalate (e.g., Tier 2 and Tier 3 escalation), and manage incident resolution; close incidents and service requests including those escalated to third parties and the IT Security Division.
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Oversee the performance of Tier 2 service desk operations. Provide training and guidance to junior service desk personnel. Experience contributing to a service desk technical knowledge base.
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Monitor service desk activities to ensure compliance with customer policies, procedures, and ITSM operating procedures. Lead a small team of help desk support staff (2-4), providing tasking, guidance, and supervision to ensure efficient resolution of IT issues and maintain high service levels.
$93,000 - $101,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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If unable to diagnose problem, will work with Service Desk management or Tier 3 to diagnose and resolve problem. Meet or exceed customer Service Level Agreements (SLA). Outstanding customer service skills and practices.
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As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.
Starting at $15 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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When patients enter our center in Arlington, we want them to have an exceptional experience – starting at the front desk. Check out the video below for additional insight into the work of our Patient Service Specialists.
Starting at $17 an hourPart-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Customer Service experience; 2 plus years' in some (but doesn't have to include all) of the following areas; household maintenance, resolving customer grievances, front desk. About the Job The role of Guest Service Specialist will assist in the efficient day to day operations of the property, monitoring activities and troubleshooting issues as they occur.
$20 - $25 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Answer calls coming into the Tier 1 Help Desk by the third ring. Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred.
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The client is seeking a Service Desk Specialist to join a highly skilled team providing technical solutions and support to hardware, software, and operating systems in an inter-networked environment.
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Service Desk Specialist – Mac Support. EXCEED is seeking a Service Desk Specialist to join a highly skilled team providing technical solutions and support to hardware, software, and operating systems in an inter-networked environment.
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Makpar has an exciting opportunity for a Tier 2 Service Desk Specialist to join our growing team. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times.
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When patients enter our center in Washington, DC, we want them to have an exceptional experience starting at the front desk. Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer.
$18 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. Customer Service, Help Desk Operations, IT Help Desk, ITIL Service Desk, IT Service Desk.
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Requires a high school diploma/GED and a minimum of four years of IT experience, of which at least three years must be specialized in support of an IT service desk. Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk.
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We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer based in Springfield, VA. The position is required to be onsite. Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities.
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service desk jobs Title: specialist service in Arlington, VA
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