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Senior Help Desk Support Service Specialist
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$93,000 - $101,000 a year
Full-time
- Lead a small team of help desk support staff (2-4), providing tasking, guidance, and supervision to ensure efficient resolution of IT issues and maintain high service levels.
- Work in a small team of technical data center support consultants on a long-term federal contract.
- Workplace: Washington DC or Lakewood CO; Telework: Limited with Government approval.
- Oversee the triage, troubleshooting, and prioritization of incoming support requests using the customer provided Service Desk Ticketing system.
- Maintain and update service desk technical reference information, support communications, and knowledge management databases.
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