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We need more than a Service Advisor; we need an expert in the art and science of customer service. Previous experience as a Service Advisor is preferred. This position is for an experienced service advisor.
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Role (Customer Service Advisor) youll have a great opportunity to learn the auto services business. Inform customers of vehicle inspection findings. Our Career Road Map Program can prepare you for a Service Manager and/or Store Manager role within the organization.
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Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed. Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.
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Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
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Employee discounts on vehicle purchases, parts, and service. Communicate directly with the Service Advisor to inform customers if any additional service is needed. Diagnose, maintain, and repair vehicle automotive systems, including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
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Automotive Customer Service Advisor. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
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Utilize web chat software to provide consultative assistance to customers with their vehicle sales and/or service needs. Convert in-market vehicle sales and service customers to dealership leads, while meeting department Key Performance Indicators (KPIs) and goals.
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