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Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development, and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support.
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Description ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area. As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Assists the project delivery team’s Help Desk Technician in utilizing, configuring, and updating the VA Enterprise Service Desk (ESD’s) ServiceNow Help Desk tool and online documentation as required.
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The Senior Configuration Manager position is part of the Acquisition and Property Management (APM) Space Management Support System (SMSS) team within the Acquisition and Property Management (APM) portfolio in support of the US Department of Veterans Affairs, Consolidated Corporate Support Services (CCSS) program.
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The Help Desk Lead will be responsible for managing IT help desk support by providing guidance and technical support to the team of Help Desk Technicians.
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Supported O&M functions include annual user account recertification process, biannual server certificate expiration updates, periodic user account request form updates, monthly vulnerability remediation support, POAM remediation support, help desk issue remediation support, quarterly software license compliance support, monthly ISSO support, quarterly backup and restore exercise support, and annual failover/switchover exercise support.
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Short Description: DHCF is looking for 2 Help Desk Manager to support the HQ staff. IT Help Desk Manager responsibilities. DHCF Help Desk Manager (733274.
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If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
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Provide network engineering support for the DevOps, DBA, Systems, Security and Service Desk Teams · Manage and expand coverage of network monitoring tools such as Solarwinds, Logic Monitor, PRTG, Nagios, etc · Improves the consistency of the environment using scripting (Python, PowerShell), Terraform, Puppet, Ansible, etc.
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Day-to-day O365 administration, level 2 business application support, level 2 Exchange & Barracuda filtering support, user account lifecycle tasks, FTP user administration, certificate renewals, backup monitoring and maintenance, level 2 web application and database support, email deliverability maintenance, help desk support.
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Active Help Desk Institute Support Center Manager (HDI-SCM) certification. The service delivery manager is responsible for implementing best practices and tools that leverage AI/ML in easy to use, plain language formats to enable and promote customer self-help and reduce the frequency and levels of human interaction with service desk and desk side agents.
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Manage climate-related special initiatives and support Climate team functions, such as the climate help desk, climate transaction pipeline development activities, climate workforce development initiatives, climate webinars and outreach activities, climate research projects, and climate communities on CDFI Connect.
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Delivering customer service through an enterprise IT service desk; contracted business service desks and on-site deskside services, the service delivery manager owns the policies, processes and customer/service owner relationships needed to provide consistent, efficient and effective services.
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ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING(OTHER DUTIES MAY BE ASSIGNED):Full ownership of maintaining business systems including:Day-to-day O365 administration, level 2 business application support, level 2 Exchange & Barracuda filtering support, user account lifecycle tasks, FTP user administration, certificate renewals, backup monitoring and maintenance, level 2 web application and database support, email deliverability maintenance, help desk support.
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Provide help desk support, assisting and resolving end user support problems, resolving FI/FM defects ('break/fix'), analyzing proposed improvements or changes to the Navy ERP FI/FM solution and system.
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help desk support jobs in Alexandria, VA
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