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The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
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Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services.
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Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
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Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.
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Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.
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A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
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The preferred qualification for a Head Cashier is 1+ years of Cashier experience. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities.
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Hiring now with no experience required. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. Great benefits and promotions from within. Full and part time postions available.
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ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
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