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Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions.
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BrachyTherapy Field Service RepresentativeThe BrachyTherapy Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times.
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Core responsibilities include contact center and back-office operations, management of our closely integrated third-party vendor, operational support for vendor and internal partners, and digital transformation of business processes and customer service experience.
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The ideal candidate for this position is energetic, has the ability to multitask, work with a sense of urgency, superior customer service skills, and general knowledge of digital printing processes.
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The VP Product, FS will collaborate with business stakeholders across the organization, including brands and service teams, to ensure that product offerings meet customer needs and regulatory standards.
$250,000 a yearFull-timeRemoteExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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ZSs Digital and Technology group focuses on driving end to end Digital Transformation that spans boundaries across business and technology and includes Digital Strategy, Human Centered Design, and implementing business technology solutions leveraging emerging technologies, and driving purposeful change management to improve customer and company results.
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Customer Service Channels (B2C, B2B) 3+ years of experience implementing comprehensive service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio.
$192,600 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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The types of service offerings include Digital Strategy and Advisory services, Human Centered Design, Enterprise Data, Analytics and AI, Intelligent Automation, building Digital Products, Solutions and Digital Platforms leveraging emerging technologies such as Big Data, AI/Gen-AI, Digital Platform configuration and integrations.
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Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.
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The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients.
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Experience with digital event solutions and managing webinars on platforms such as Cvent, Zoom, Filo or others is desired. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
$118,900 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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4+ years of relevant experience within customer service management domain in Telecom, specifically SaaS or managed services. The role will have a focus on our purpose-built products for the Telecom Industry, specifically Telecom Service Management product, and will be responsible for driving key elements of our GTM strategy, supporting product releases, new product launches, developing elite-level product positioning and messaging, creating sales enablement content, supporting digital campaigns, and events.
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The purpose of the Senior Manager - IT Digital Service position is to lead a development team in the continued design and development of United’s Conversation AI & Gen AI based customer self-service voice & digital self-service platform.
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Reporting to the SVP/Market Manager in Chicago, you will lead a team of passionate colleagues, committed to delivering results, marketing excellence and unwavering customer service. You will also be responsible for setting strategy and tactics for our numerous platforms including podcasts, streaming, mobile, digital, social, events and OTT.
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As the Director of Onboarding, Account Opening and Entitlements - Product Management, you will be responsible for overseeing the end-to-end product management process for new client onboarding, account opening, Know Your Customer (KYC) and Anti-Money Laundering (AML) processes, and entitlement management across our client portal and other applications.
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