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Work with the sales and marketing leadership to build sales assets that will drive the ServiceNow AI pipeline in our customer base and scale the impact of the team. 5+ years of hands-on experience with REST APIs, SaaS integrations, enterprise automation tools (iPaaS - Integration platform as a service, API Management, RPA - Robotic Process Automation.
$273,675 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Job Description What you get to do in this role: · Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.
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Support territory strategy and planning to improve vertical agreement, account use case targeting and execution Provide input to AE during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
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Win over the analyst community and drive media that positions ServiceNow as the best platform for customer experience and customer service. Our flagship product, Customer Service Management, is a magic quadrant leader and is disrupting the industry as the fastest-growing enterprise solution in the market.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Certified Implementation Specialist – Customer Service Management. As a Principal Consultant, you will bring architectural guidance, business acumen in the customer service industry (Customer Service, Call Center, Information Technology, Banking and Insurance Operations Process, etc.
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Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
$270,480 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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This Solution Architect Customer & Industry Workflow is a functional and technical expert consulting with customers on implementing ServiceNow Customer Workflow’s Customer Service Management and Field Service Management solutions based on best practices – all with the goal of accelerating and driving customer business outcomes.
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1+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry. Assist Digital Sales teams in the qualification of customer needs through discovery.
Full-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution.
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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals.
$270,480 a yearFull-timeExpandApply NowActive JobUpdated 27 days ago - UpvoteDownvoteShare Job
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You will manage a set of Audits following a standard audit lifecycle and annual cadence, managing customer auditors, facilitating SME (Subject Matter Expert) interviews and evidence gathering, delivering a full audit experience to customers to meet their framework or regulatory needs.
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