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The Outbound Product Management Director, Customer Service Management will leverage their deep understanding of customer service management to play a critical role in leading our enablement efforts for sales, solution consulting, and GTM teams, customers, and partners, informing the pricing and packaging of new products, and driving adoption of our product portfolio.
$198,500 - $347,500 a yearFull-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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ServiceNow offers an unparalleled solution set for GBS, bringing together IT, HR, Supply Chain, Finance/ERP and Customer Service offerings within a unified and integrated platform.
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Knowledge of customer service management, field service management, customer self-service, customer community and knowledge management processes / technologies.
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A strong understanding of Customer Service Management, Customer Experience or Customer Engagement related business processes. At least 5 years experience or equivalent of solution and service based sales experience within a CSM, Customer Engagement or CX solution provider or related high technology business environment.
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This product is built on ServiceNows market leading Now platform and applies service management discipline to improve an organisations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes.
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The Customer Service Management (CSM) Omnichannel team is developing the application that enables customers to provide service and support for their external customers through communication channels such as web, email, chat, telephone, and social media.
$152,000 - $266,000 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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By conducting holistic analysis of case and knowledge management trends, you will identify the challenges and opportunities unique to your domain(s) and work with Technical Support Engineers and Subject Matter Experts to ensure the content they create is available, findable, accessible, and sufficient to solve customer issues.
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Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.
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As a Technical Product Manager at ServiceNow you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.
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1+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry. Assist Digital Sales teams in the qualification of customer needs through discovery.
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Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model. Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
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Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including Business Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
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The Staff Product Security Engineer on ServiceNow’s Product Security Incident Response Team will identify, triage, advise, and track remediation of vulnerabilities and misconfiguration risks in the ServiceNow product/service suite, particularly the Now Platform.
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Identify, triage, advise, and track remediation of vulnerabilities and misconfiguration risks in the ServiceNow product/service suite, particularly the Now Platform. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.
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The engineer will serve as a subject matter expert on the Now Platform's innerworkings, security posture, and company-customer shared security responsibility model. Serve as a subject matter expert on the Now Platform's inner workings, security posture, and company-customer shared security responsibility model.
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customer service jobs Company: Servicenow
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