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The Workforce Management Analyst will report to the Command Center Manager the Workforce Management (WFM) Analyst is responsible for providing short, medium and long-term contact volume and staffing forecast within the contact center, and the timely production and analysis of management reports to support the operation for both inbound and outbound contact types.
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Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.
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SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Must have proficient in Workforce Management tools and applications, such as Genesys, Avaya, and Verint.
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Regulatory Compliance: Ensure full compliance to all relevant policies which require scheduling support, especially Almere attendance Ensure compliance with labor laws, regulations, and industry standards related to workforce management.
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Demonstrates on-going commitment to preparing young people for the workforce by modeling, mentoring, and monitoring excellence in the eight Career Success Standards of: workplace relations and ethics; information management; communications; multicultural awareness; personal growth and development; career and personal planning; interpersonal skills and independent living.
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Global Workforce Management: Ensure seamless HR operations in managing a diverse and global workforce, considering cultural differences and regional regulatory requirements. Tech Proficiency: Proficient in Google Suite and HR management systems (e.g., Greenhouse, Checkr, Rippling, Lattice, Culture Amp, Pave.
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The employer of record for this position is Eckerd Youth Alternatives, Inc. DBA Eckerd Connects which assigns employees to Odle Management Group, LLC. ODLE Management - A Subsidiary of Eckerd Connects Reports to the Shift Supervisor and is an hourly, non-exempt position.
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Odle Management – A subsidiary of Eckerd Connects Reports to the Center Director and is a salaried, exempt position. Ensures that all OMS Standards directly under management are met and in compliance with the National Office goals of the Center.
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As a Workforce Manager you’ll be responsible for:- Working with Operational Management and Vendor Management to design and deliver service delivery / capacity planning strategies.
$104,100Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Ability to effectively implement change management as it relates to Workforce, Smart metering, and other operational technical systems. Providing innovative uses of systems to improve workforce efficiency and optimize the management of information.
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Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement.
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Odle Management – A subsidiary of Eckerd Connects Reports to the Student Support Manager and is an hourly, non-exempt position. Odle Management is a drug-free workplace and utilizes E-verify to confirm employment eligibility.
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Odle Management – A subsidiary of Eckerd Connects $3,000 Sign on bonus Benefits: Medical Dental & Vision Life Insurance Employer Match 403b Paid Holidays Paid Time Off Great Dedicated Team to Work With Reports to the Health and Wellness Manager and is a salaried, exempt position.
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Performance/Talent Management & Strategic workforce Planning:Analyze data to identify trends, gaps, and priorities, particularly in the areas of performance management, talent development, and workforce planning.
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The employer of record for this position is Eckerd Youth Alternatives, Inc. DBA Eckerd Connects which assigns employees to Odle Management Group, LLC. #DNJCCCNA. Odle Management – A subsidiary of Eckerd Connects Reports to the CTT Manager and is a salaried, exempt position.
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workforce management jobs Company: Vector Marketing in IA, United Kingdom
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