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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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Benefits include: •Paid Time Off •Sick Pay •Medical, Dental and Vision Insurance•Employer Paid Group Life and Voluntary Life Insurance •Short Term Disability Insurance•Long Term Disability (after 2 years of employment) •Critical Illness, Accident and Cancer Insurance•Health Care and Dependent Care Spending Accounts •401K Retirement Plan with Company Match•Employee Assistance ProgramNote: Some benefits require an employee contribution to participate.
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In this role, you will be the primary point of contact for the client, the MCI operations, and the shared services team. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
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