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3-5+ years professional experience in managing IT Call Center Operations, client facing activities including service delivery, SLAs, business operations, project management, volunteer engagement and/or sales & marketing.
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May assist with the training of new hires and temporary employees on CMMS, database, email, Live Chat and Call Center procedures. Call Center experience preferred. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets with updated service information as needed.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Proficient in contact center software, including call center management systems, customer relationship management (CRM) software, and workforce management software.
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Previous Collections, Call Center, or Auto Dealership experience is preferred. Maintain a clear understanding of other departments processes including Payments, Dealer Management, and Ancillary teams.
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To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
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Must have a least 2 years of experience with workforce management of a 24/7 IT Help Desk call center of 20 or more Agents. Responsible for supervising Help Desk Support staff in a 24x7x365 call center, including activities associated with the identification, prioritization, support and resolution of reported Incidents and service requests, ensuring our end users are receiving the appropriate technical assistance in an effective and timely manner.
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Customer Service #Collector, #Collections, #Call Center, #Auto, #Loan, #Credit, #Inbound, #Representative, #Financial, #Account Management, #Negotiation, #Team, #Leadership, #Operations,#Management, #Financial,#Collector, #collections, #Call center, #auto, #credit, #representative, #Customer,# Billing,# Debt Collection #fast paced #Bonus.
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Minimum one year customer service experience in a high call volume, auto dialer environment preferred. Auto Collections experience preferred. Daybreak or other retail consumer servicing systems.
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Previous experience with a Customer Relationship Management (CRM) system in a call center environment (Salesforce, Oracle, etc.) By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.
Full-timeRemoteExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Can you manage the business and technical challenges of integrating web, brick & mortar, call center, kiosk, and wireless sales channels? Our Core Values: Client Focus, Owning the Outcome, Adaptable, CaringKeywords: PMP, PMBOK, Hybris, Magento, Mirakl, Oracle, Shopify, Scope management, Jira, e-commerce, remote workMcFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams.
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Completes and maintains unit and patient records, files, forms and documents related to work area management and patient care to include admissions, surgeries, transfers, discharges, medical records and physician call list.
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Ability to apply advanced knowledge of VoIP applications and systems to include an expert level understanding of Cisco VoIP Technologies and platforms; namely Cisco Call Manager, Cisco Unified Contact Center Express, Unity and general understanding of IVR functionality.
RemoteExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.
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Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management; Preferred Knowledge/SkillsDemonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following:Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc.
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This is an entry-level opening, NOT in a call center environment. 2 years of related experience in sales, customer service, restaurant, hospitality, bartending, marketing, or management.
Full-timeExpandApply NowActive JobUpdated 4 days ago
call center management jobs in Irving, TX
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