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Expert knowledge of typical desktop applications and application packaging, (i.e., MS Office suite and Office 365, Endpoint Security (Crowdstrike preferred), PAM or EPM tools (CyberArk preferred), Remote Access Platforms (Palo Alto Global Protect), etc.
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The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing.
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Title: Desktop Engineer/SCCM Engineer. Manage private hosted or public cloud desktops in virtual desktop platforms (VDI) including Citrix Virtual Desktop, Hyper-V, and Microsoft Azure.
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Familiarity with remote sensing principles, satellite imagery, aerial photography, LiDAR, and experience with such data collection, manipulation, and distribution. Manage the Agency's remote sensing data, including LiDAR, satellite imagery, and bi-annual collection of aerial imagery.
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Demonstrated knowledge and skill with Microsoft cloud security solutions and services such as Windows 365 Cloud PC, Azure Virtual Desktop, Microsoft Intune, Configuration Manager, Entra ID, Entra ID Connect, SSO and Microsoft 365 security capabilities.
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Experience using multiple remote connection tools i.e. Remote Desktop, SCCM Remote Control, GoToAssist. Produce training materials and teach users in person and using remote collaboration tools.
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Experience with Aspen Plus/ Aspen HYSYS is preferred. Lead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
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MS Office suite and Office 365, Endpoint Security (Crowdstrike preferred), PAM or EPM tools (CyberArk preferred), Remote Access Platforms (Palo Alto Global Protect), etc.) MINIMUM RequirementsEducation·Associate’s degree in Computer Science or a related discipline preferredExperience·At least twelve (12) years’ Microsoft operating systems and desktop hardware experience with increasing responsibilities·Expert knowledge of Microsoft desktop operating systems (Windows 10 and 11) and PC hardware architecture (HP and/or Lenovo preferred)·Expert knowledge of typical desktop applications and application packaging.
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Experience with Citrix/VMware/Microsoft Desktop and Application Virtualization technologies such as Citrix Virtual Apps and Desktops, VMware Horizon, or Microsoft Azure Virtual Desktop. Senior Epic/Citrix Cloud and Automation Engineer - Enterprise Information Services - \ Remote within USA.
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Desktop support responsibilities include imaging new PCs or laptops, equipment shipments to end-users or other offices, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.
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Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.
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Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Experience creating job requirements for an outside contractor, remote hands, to perform. Image desktop and laptop computers. AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets.
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At Houston Methodist, the IT Service Desk Analyst position is responsible for responding professionally and compassionately to internal and external customers with IT needs via phone, email and other electronic means for technical issues with software, hardware, access requests and IT functionality which includes provisioning accounts for various software applications, network, shared drives and remote access.
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The IT Analyst provides quality and consistent front-line, technical end user support services in a professional and responsive manner, including troubleshooting assistance, problem resolution via telephone, remote desktop connection, and/or visits to user locations.
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