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Interns will learn multiple daily roles within our operation that are key areas for guest interaction: Admissions, Arcade and Ride Operations. Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
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As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment.
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Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios. Respond to guest inquiries and concerns as quickly and completely as possible.
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Quality Guest Service: Ensure that the hotel meets/exceeds Mission and Brand standards for guest satisfaction. General Responsibilities Optimize and maximize Guest and Associate experience.
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Cashier/Guest Greeter-ACTIVELY HIRING NOW! We take pride in our guest service and it's up to each team members to cultivate a friendly atmosphere that our guests deserve. Perform assigned work position duties including preparing ingredients, making quality products, taking guest orders, providing quality guest service through positive and friendly interactions and acting with a sense of urgency in all we do.
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Guest Service Representative Pigeon Forge, TN Full Time or We are excited to add the beautiful Embassy Suites Pigeon Forge to our portfolio. We are seeking an experienced, motivated Guest Service Representatives to ensure guests experience top service and hospitality.
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Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.
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Our mission is to design and deliver EPIC interactive experiences for every single guest. Position Description: Our Guest Experience Specialists begin as Game Guides. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they're our colleague, employee, or leader.
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FEATURED BLOG POSTS
Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.