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Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
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Meet or exceed Benefit brand sales and service goals, and contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
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They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards.
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This position requires an active license in Esthetics or Cosmetology (as required by law), exceptional guest service, and the aptitude to learn and communicate product knowledge. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.
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Under the direction of the Guest Services Manager, the Hotel & Conference Center Manager is directly responsible for the seamless operation and quality assurance of all PM Guest Services Departments.
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Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Protect company assets by following loss prevention best practices and providing exceptional guest service.
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Supervise Guest Services Manager, providing leadership support as well as day-to-day support as needed during times of peak attendance. The Director of Operations is responsible for the leadership of Guest Services, Gift Shop, IT, and Facilities departments.
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Guest service oriented with the ability to deliver the ultimate medi spa/spa experience. · Guest service-oriented. Aesthetician must be able to deliver the Sports MedSpa treatments according to protocols and rituals guaranteeing the guest the ultimate med spa/spa experience.
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Perform short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beauty's policies and procedures.
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Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. The Brow Waxing Expert is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training.
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Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor. Communicate supply needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.
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Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
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Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). License or Certification: NoneAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
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Periodically reviews online merchandising of primary and secondary flow, works with OBR Specialist and Creative Services to develop OBR materials relating to guest communication and pre-cruise sales.
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guest services jobs Title: guest service agent Company: Crescent Services in West-columbia, South Carolina
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