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Maintains a high level of technical knowledge within the product lineup and new product launch information to inform Support Account Managers, Sales & Customer Service Departments.
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The Software Support Specialist, eSolutions is expected to continually grow and expand knowledge of the product. A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.
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Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention.
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Troubleshoots any problems with using the Banner software by utilizing Banner product manuals, Ellucian customer support site, user support groups and staff. The Banner Student Support Specialist is responsible for assisting the Office of Student Accounts in the configuration and operation of the Ellucian Banner modules related to student accounts receivable, financial aid, and student records.
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This is an exciting opportunity to launch your research consulting career as you support some of the worlds most prominent brands with market assessment, brand strategy, product development, customer loyalty and engagement, and communications research.
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Exceptional customer service skills and the ability to work well with both technical and non-technical colleagues at all levels within the university. Plans for processes and procedures that are driven, supported, and/or enhanced by appropriate data and processing within the Ellucian Banner system or systems that integrate with Banner.
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The French Bilingual Customer Care Representative's primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the product line for US and Canada.
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The Bilingual Customer Service Representative empowers our consumers to live active lifestyles by sharing product knowledge, providing superior customer support and processing customer orders.
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Working with the project team and sprint teams to fully engage the business partners to ensure a proper business functionality in the new system as a Product Owner/Product Manager. For this position, the candidate shares experience and intelligence in the field of child welfare/human services with the team to plan and accomplish goals, elicit customer/business feedback, as well as a participation in trainings.
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Support the PSS with web requests, customer inquiries, follow ups, quoting and various other tasks. Focus on customer needs to deliver growth and solutions across the comprehensive portfolio of product.
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Serve in the capacity of a Business Analyst/Child Welfare Expert, collaborating with the technical and business staff in support of business process. Product Owner and/or Product Manager certification a plus.
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Bilingual: German or French or Italian or Spanish Language + English LanguageAble to work CEST timezoneYou have experience in customer success, customer service, support and/or account management, developing holistic strategies to guide complex organizations towards measurable business outcomes.
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It will establish content guidelines, voice and style guides, and the customer personas by product pivotal to delivering flexible, simple, and intuitive learning paths and help center support resources for our customers across all our products and services.
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Job OverviewTE Connectivity is looking to fill a Distribution Sales Manager role within our Aerospace, Defense & Marine Business Unit. The position will support general account management, AD&M strategy, and business development with key distribution partners as well as driving end customer demand generation for ADM products in a regionally assigned territory.
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