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The role serves as the primary point of contact for coordinating and aligning with key internal partners (Brand Marketing, Commercial Development, Medical, Account Management, Pricing, Contracting, Analytics, HEOR, Government Affairs, and the broader CSL Behring organization) to ensure plan cohesiveness and alignment.
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Within select customer accounts, acts as the primary point of contact for the customer, meets with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (ex: Managed Care Organization/payers, Management Service Organizations (MSOs), employers, state policy, advocacy groups, coalitions), and their patients’ needs.
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Previous sales, account management, consultative, or customer service experience. Understanding and appropriate support of complex procurement environment that includes multiple channels: Buy and Bill, Assignment of Benefits (AOB) and 340B. Knowledge of Managed Care, State Medicaid, Managed Medicaid, Kaiser, Management Service Organizations, Group Purchasing Organizations, Independent Physician Associations, and procurement pathway in Public Segments.
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Utilizes applicable sales tools effectively (Salesforce, Account Management, Account Plan and TAS) to plan and document progress as well as increase business opportunity in accounts.
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Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Familiarity with customer experience management solutions, customer journeys, and customer satisfaction survey technologies (e.g. Net Promoter Score.
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Keeps management informed of progress and account status. Engages appropriate sales support resources determined by the JCI sales and business process, including COE (construction management services), energy and operational engineering and technical support, financial and legal resources, etc.
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Develop and manage the distributors' corporate strategy and relationship to ensure that the organization is aligned to key priorities and deliverables. Develop and align joint business plans, including strategic pricing agreements, marketing plans, category management, innovation, and promotional activity.
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A minimum 5 years' experience in Sales, Marketing, Managed Care Account Management, Pricing and/or related fields. Ensure strategies, marketing assets and tactical plans are developed and performed in close partnership with Global Commercial Strategy Organization, Sales, Sales Learning & Development, Medical Affairs, Finance, Commercial Excellence and key internal partners.
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Proven work experience (3+ years) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role, ideally in a SaaS environment. Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software.
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O A minimum of 5 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, analytics, account management) is required.
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Prior experience in marketing and account management with channel partners such as payers, specialty pharmacies, GPOs, integrated health systems, and hospitals is strongly preferred. Internal stakeholders include Brand Marketing, Commercial Development, Regulatory, Sales, Corporate Accounts, Sales Training, Field Reimbursement Support, Pricing, Contracting, Patient Services, Government Affairs, and HEOR. Ensures that field-based professionals (Corporate Account Managers, Sales Representatives) are aligned with HCS-led initiatives.
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One or more years of work experience in one or more of the following (or related) fields: staffing sales/account management, business development, inside/outside sales, consulting, managed services, professional services, customer service, sales internship, or active member in a collegiate sales club/organization.
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The Associate Director- IT Account Management role is responsible for providing Account Management support and IT program leadership across key initiatives in the Marketing Strategy and Commercial Operations organization for our company's Human Health US Market.
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Leads all aspects of tactical implementation, including messaging, creation of promotional materials, timelines, and training of internal stakeholders and field based professionals (Account Managers, Brand Marketing, Field Reimbursement, HEOR, etc.
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Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications ) Pitney Bowes Mail Management systems. DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
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account management organization jobs in Blue Bell, PA
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