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Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.
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We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
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Guest Services Representative - AC Hotel Columbus Downtown - New Hotel! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.
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Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. In the absence of the Director of Housekeeping or Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
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Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Perform various hotel housekeeping services to maintain clean guest rooms according to established standards. - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record.
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Process all check-ins and check-outs according to established hotel requirements. Minimum one year customer service experience; previous hotel experience preferred. Handle guest complaints ensuring guest satisfaction.
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Performs a variety of hotel housekeeping services to maintain clean guest rooms according to established standards. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
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Post guest charges, collect payments and follow all cash handling procedures as required by Concord. Be knowledgeable of the hotel brand and various programs (travel programs, special offers.
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A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
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guest services hotel jobs in Columbus, OH
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