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Coordinate with Front Office/Guest Relations on all VIP and IHG One Rewards arrivals 3-5 days out to ensure welcome cards, room assignments and benefits are executed, and loyalty recognition goals are achieved.
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Job Summary : We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.
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Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. + Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
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Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
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Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
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Job Type: Full-time, on-siteCompensation: Hourly + Individual commissionBenefits: Workout for FREE, Health Insurance, Paid Time Off, 401K match, Room of advancement Compensation: - per hour. As a Sales Lead, you will be responsible for providing a welcoming space and remarkable experience to every member and first-time guest.
$17 - $19 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Stock and rotate all needed supplies in the service areas and dining room. Execute the "Service Success Steps" per the IHOP SOP to ensure a high-quality guest experience. Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.
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Transports food from preparation area to breakfast/reception room for timely set-up ? Maintains a well-stocked, breakfast/reception room for hotel guests ? Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
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BASIC PURPOSE: Plan and manage two major functions of the hotel (e.g., the food and beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.
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The Front Desk Agent at the Hilton Garden Inn Downtown Cleveland is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
$18 an hourFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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As a Porter, you are responsible for providing quality guest service as it pertains to packages, storage room organization and bell duty services in a gracious and professional manner. Assist guest with luggage upon arrival and departure.
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This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.
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In offering a warm welcome to our hotel/resort, the Attendant assists with the servicing of snacks and meals in the M Club and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
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guest room jobs in Cleveland, OH
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