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As part of this, the Customer Support Manager will need to have a sound understanding of brokerage operations and requirements. The Customer Support Manager will report directly to the COO and play a key role in customer retention and business expansion.
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3-5 years of experience in managing customer support in a fintech startup, with a focus on customer support strategies and growth efforts. The Customer Support Manager at dub will be responsible for overseeing all customer service activities, ensuring customer satisfaction, and maintaining high service standards.
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Coordinate account opening process: gather KYC documentation; submit account application; draft account opening form for Account Servicing Group Draft client agreements for new account documentation Maintain client contact list Analyze customer activity variance related to GTB customer independent review and reach out to customer for justification Act as back up to RM while SHE/HE is travelling for business and/or out of the office on vacation to ensure proper follow up on incoming inquiries.
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Customer Service Rep Department: Operations Employment Type: Full Time Location: New York Compensation: Competitive Description Letterpress everyday carry pork belly street art chillwave, man bun jianbing.
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TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption.
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The Customer Support Specialist assists clients in troubleshooting issues that arise with CCH Tagetik Cloud Solutions, working as a functional support team member. Interacts with customer and understands the client business process.
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Founded in 2013, AB Tasty's customer roster includes world-leading brands such as Papa Johns, Patagonia, Cartier, L'Oreal, USA TODAY and Sephora. The Enterprise Customer Success Manager (CSM) role is part of our North American Customer Success team.
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The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal.
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Responsibilities also include leading research efforts and providing intel on patterns in customer issues and inquiries; being able to train and mentor existing CCS staff at all levels, lead team meetings, be a proactive leader in helping the team improve overall customer experience; as well as work as a liaison for product management, manufacturing, and sales to ensure customer satisfaction.
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Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Position SummaryThe TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
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Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines. - Recommends and implements programs to support customer needs.
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Human Resources Solutions (HRS) is recruiting for one Clerical Associate IV to function as a Customer Care Representative, who will:-Respond to questions and inquires (via telephone and email) that require working knowledge of all HRS Operations, as well as other DSS-HRDHS programs, initiative, and communication.
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Drive strategic product communications, owns customer engagement and identify customer requirements by considering data, customer feedback, and user research, and designs product value propositions for large tech and cross-functional audiences.
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As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
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We recruit positions from CEO,CTO, Project Manager, Solidity developer, frontend and Backend Blockchain developers to marketing/sales and customer service roles. The company provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies.
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customer support jobs Company: Tandym Group in New York, NY
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