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The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent profiles, and reporting.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Sales, Business Development, and Account Management skills Knowledge of IT domains such as Cloud, BPM, RPA, Analytics, SAP, or IVR Excellent communication and interpersonal skills Experience servicing Healthcare/Pharmaceutical industry Ability to work independently and as part of a team Experience with CRM software Strong negotiation and problem-solving abilities bachelor’s degree in business administration or related field.
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In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems. You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community.
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Proficient in creating & handling development of IVR(VXML) and Routing strategies using GVP Composer 1.8. Proficient in creating & handling development of IVR(VXML) and Routing strategies using GVP Composer 1.8.
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Following all service procedures set by customer service staff including IVR check-in, backup paperwork, and picture documentation. Assisting Service Technicians on the inspection and repair of light-commercial and commercial HVACR equipment and controls.
$24 an hourFull-timeExpandUpdated 10 days ago - UpvoteDownvoteShare Job
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Skill: QA Automation Engineer, Contact Center QA, IVR, Cyara Automation, Genesys Cloud testing. Skill: QA Automation Engineer, Contact Center QA, IVR, Cyara Automation, Genesys Cloud testing. Knowledge of NLP (Natural Language Processing) concepts and techniques.
Full-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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UBOS is an advanced back-office system that, when developed and deployed, will allow customers to engage with the PTC to address all their business needs, via a multitude of channels (web, mobile app, chatbot, chat, IVR, phone, social media, etc.
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The team's role is to identify and remove friction points in the customer experience across all channels (Web, App, IVR, IVA, Digital Communications). The team's role is to identify and remove friction points in the customer experience across all channels (Web, App, IVR, IVA, Digital Communications.
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Experience supporting ACD,IVR/ASR systems. Works closely with the Unified Communications director. Experience supporting ACD,IVR/ASR systems. The Unified Communications (UC) Support Manager will oversee a staff of support engineers and ensure that end users are receiving the appropriate assistance.
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Analyzing Conversational (Chats, Emails, Messages and Calls) data, and the use of this data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying conversational AI systems, IVR, virtual assistants, chatbots etc.
$202,000 a yearFull-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience. 5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc.
$130,000 a yearFull-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting. Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Full-timeExpandUpdated 22 days ago - UpvoteDownvoteShare Job
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Address and rectify any issues or bugs in the chatbot's /IVR functioning. Address and rectify any issues or bugs in the chatbot's /IVR functioning. Collaborate with UX/UI designers to enhance chatbot user experience.
Full-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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Experience with Genesys is preferred, but resources who have worked with IVR/Contact Center reporting using a different platform as well would work. Looking for resource who has experience with IVR/Contact center data reporting.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Experience with interactive voice response (IVR), automatic call distribution (ACD) and computer telephony integration (CTI) technologies. Avaya/BMC Remedy Engineer - W2 Contract - Hybrid onsite in NYC, NJ or Charlotte NC.
$75 an hourExpandApply NowActive JobUpdated 6 days ago
ivr job in New York, NY
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