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Job Title: Service Desk Manager (Fully Remote) Manage the transition of service desk operations from Zendesk to Halo, ensuring a smooth and effective migration. The ideal candidate will have a proven track record in service desk operations, including transitioning from Zendesk to Halo, developing and implementing standard operating procedures (SOPs), team communication, and ticket management.
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Document IT Service Desk procedures to promote self-help via Forge’s Intranet. Smart Self-Service - It is not enough to have an efficient IT Ops team; we need to enable others to quickly resolve issues.
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Nights and Weekend initial calls will be routed through internal IT Help Desk for secondary referral to rotational weekend duty operational manager. Working knowledge of ServiceNow and Help Desk / Service Desk methodology are essential.
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Impact Recruiting Solutions is currently seeking a Front Desk/Medical Receptionist to fill an opening with a Chiropractor Clinic located in Queens, New York. Requirements of the Front Desk/Medical Receptionist.
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Proficiency with IT service management tools, preferably FreshService, and familiarity with ITIL frameworks. The Senior Manager will play a pivotal role in ensuring the seamless operation of our technology infrastructure, leading the service desk team, and driving strategic initiatives that align with our organizational goals.
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It would be a plus if the candidate has experience with the Murex/Calypso or equivalent trading system. Day-to-Day trade support for the Equities Derivatives/Commodities trading desk, closely interacting with traders executing and risk managing complex derivative products.
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Our client, an international investment bank located in Midtown, NY, is looking to add an IT Support Specialist to their Fixed Income Trading Desk. Responsibilities of this position include managing daily trade application support in Murex, supporting and maintaining TRACE compliance standards, and developing business requirements to address any technical issues that occur on the fixed income desk.
$55 - $60 an hourFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Troubleshoot basic IT Service Desk needs for our client offices, retail stores, warehouses, and other locations. The ideal candidate will be experienced in an IT Support consulting or MSP Help Desk environment while maintaining excellent communications, technical support, technical growth, and ticket lifecycle management.
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We are currently seeking a IT System Administrator & Senior Field Engineer (MSP) to join our field and remote service team. The IT System Administrator & Senior Field Engineer (MSP) will join an award winning and one of the fastest growing Cloud/Managed Services Providers where employees partake in quarterly bonuses, continual training, and an emphasis on work life balance.
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The NYCHA IT Department is seeking to hire an IT Knowledge Manager, reporting directly to the Director of Customer Service Excellence within the IT Service Management (ITSM) Department.
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CIS operates and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk, manages the processes of safeguarding the University’s IT assets and maintains the security posture by operating the CUNY Security Operations Center (SOC.
$129,310 - $150,000 a yearFull-timeExpandApply NowActive JobUpdated 28 days ago - UpvoteDownvoteShare Job
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We are seeking a highly skilled and experienced hands-on IT Service Desk Manager to oversee our IT service desk operations. Manage and lead the IT service desk team, providing guidance, coaching, and support to ensure optimal performance and employee development.
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On Linux, Derivatives background (Equities or Fixed Income), or at least work on a Trading Desk or Quant Desk, Murex FLEX api is just a plus, DevOps Skills, experience in a Scrum environment (Jira/Agile.
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ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
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Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, provide support to the Dotdash Meredith staff, including desktop support issues primarily on-site, and remotely as needed.
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it service desk jobs Title: service associate desk in New York, NY
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