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Manage business operational risk management practices, including risk identification processes, risk assessment methods, issue management, root-cause analysis, emerging risk, product reviews, development of key risk indicators, risk heat maps/ scorecards, risk governance including committee support, risk monitoring and management risk reporting.
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The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT support team.
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We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivatives, Clearing and Foreign Exchange Prime Brokerage) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.
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Department overview:Aon Crisis Management delivers a unique broking proposition, bringing consistent and total risk management, on a global basis, to the perils of political risk, terrorism, political violence and product recall & contamination.
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The Vice President/Sr. Associate of Equity Middle Office Business Support within the Corporate & Investment Banking division of Santander US Capital Markets, LLC is responsible for providing daily support to the Equity Front Office on all trading and non-trading activities, including trade capture, lifecycle management, controls, reporting, client services, and daily reconciliations in a fast paced & dynamic environment.
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Drive strategic product communications, owns customer engagement and identify customer requirements by considering data, customer feedback, and user research, and designs product value propositions for large tech and cross-functional audiences.
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Resolves grievances, appeals and external reviews for one of the following VNS Health Plans product lines – Managed Long Term Care (MLTC), Medicare Advantage (MA), or Select Health. Minimum three years progressive professional experience in health care, including a minimum of two years in a grievance and appeals or related area such as medical or utilization management required.
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Prior experience in Executive IT Support, particularly in supporting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector. Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
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The Customer Support Specialist assists clients in troubleshooting issues that arise, working as a functional support team member. Customer Support Specialist. Seeking candidates with experience in Software Application Support or Business Analysis with some technical support, rather than traditional IT desktop support.
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From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth.
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ServiceNow Platform: Minimum of 5 years of experience with ServiceNow platform services including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM), Customer Services Management (CSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), Governance Risk and Compliance (GRC), and Security Operations.
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Provide thought leadership, product expertise, and support for initiatives related to product development, Legal & Compliance operational and process improvements, vendor management, product documentation, and/or system releases.
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Previous experience in help desk support or customer service. Knowledge of mobile device management (MDM) tools like Microsoft Intune and Kandji. Provide technical support for BlueCherry ERP, Microsoft 365 (SharePoint, OneDrive, Office apps, Teams, Dynamics 365), Slack, and Asana.
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Collaborate closely with marketing, design, sales, and solutions teams to support coordinated and effective go-to-market strategies, sales enablement, and customer success. Define and manage customer-centric user experiences across each product, working in close collaboration with product design, front end development, internal subject matter experts, and external customers.
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The Systems Application Engineer III position is responsible for the administration of the technology used to support the Security Command Center, the enterprise physical access control system and video management system.
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customer support product management jobs Title: consultant senior finance in Brooklyn, NY
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