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Desktop Support Engineer
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- Our support extends across various platforms, including in-person assistance, phone, and email support, encompassing phone/remote support, desk-side support, break/fix solutions, move/add/change requests, AV support, and more.
- Offer application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
- Contribute to project delivery and participate in disaster recovery planning and testing.
- Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
- Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
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