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Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral. Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
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Relevant certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+, Avaya ACSS) are a plus. Relevant certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+, Avaya ACSS) are a plus. VoIP and SIP Implementation: Implementing and managing VoIP (Voice over Internet Protocol) and SIP (Session Initiation Protocol) solutions to support voice-based interactions within our AI platform.
$80,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Knowledge of protocols such as VOIP, SIP, RTP, SS7. We are looking for experienced Integration Specialist in Brooklyn, NY. 12+ of Integration Experience (Some Experience with VOIP). Additional Call center experience - Managed IVR Scripting, managing call center clients, Performed hands-on fixes at the desktop or application level.
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Call Center management experience (preferably in an Avaya or Cisco Call Manager environment). This highly technical position is responsible for planning and designing voice and data communication networks throughout all NYC Transit facilities; including the installation, upgrade, configuration management, monitoring, and maintenance of NYCTs Communication systems and equipment: SNA, IP, SIP (Session Internet Protocol) LoS (Line of Sight), network management systems as well as Server-driven Virtual Machine (VM) systems.
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12+ of Integration Experience (Some Experience with VOIP) Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported.
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Answer and transfer calls for clients, using Avaya computer VOIP phone system. Keeping Excel trackers up to datea) Sustainability reports for Utilities, (PA American Water, UGI Natural Gas, UGI Electrica.
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Collaborate and adhere to NYC policies and procedures/standards, and industry best practices for NENi3 compliant network and infrastructure design and implementation. NYC - Fully Onsite - Local candidate of NY/NJ/PA under 60-70 Min driving distance.
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Microsoft Office (Excel, Word, Outlook, PowerPoint) , Zoom. Teams, Netsmart / myAvatar / Dayforce/ NFocus / Avaya / Tableau Dashboards. Microsoft Office (Excel, Word, Outlook, PowerPoint) , Zoom. Teams, Netsmart / myAvatar / Dayforce/ NFocus / Avaya / Tableau Dashboards.
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The IT Administrator will manage all technology at CAL. Experience in systems administration functions with a focus on Windows Servers and Active Directory, Office 365, VMware, Cisco Adaptive Security Appliances with FirePOWER Services , AnyConnect VPN, Duo, Trend Micro virus protection and security products, Avaya IP Office, SQL, and Microsoft Azure is critical for success in this role.
$75,000 - $95,000 a yearFull-timeExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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Familiarity with Avaya TDM PBX and Avaya VOIP PBX systems. Knowledge of Valcom Paging Systems and Avaya Intuity Voicemail. The Telecom Technician/Analyst is tasked with providing comprehensive support and troubleshooting for all telecommunications services and installations within MTA's operations, on both a daily and 24/7 basis as required (level 1, level 2, or level 3.
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Manage and lead a team of telecommunications professionals responsible for the administration, configuration, and maintenance of telecom platform, call flows and operational processes (Currently Avaya.
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Familiarity with IT manufacturers and products: Quest, F5, Lexmark, Fortinet, Dynatrace, OPSWAT, Apple, Ciena, Riverbed, Avaya, Extreme Networks, Cisco, HPE. Familiarity with IT manufacturers and products: Quest, F5, Lexmark, Fortinet, Dynatrace, OPSWAT, Apple, Ciena, Riverbed, Avaya, Extreme Networks, Cisco, HPE.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Strong knowledge of IVR technologies, including USAN, Genesys, Avaya, and Cisco. Strong knowledge of IVR technologies, including USAN, Genesys, Avaya, and Cisco. We are seeking a highly skilled Senior Technical Architect to lead the implementation of Contact Center IVR solutions for our clients.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Knowledge of commercial IT networks for LAN or WAN. Experience with VoIP networking products and PBXs such as Nortel, Avaya, Cisco, NEC, ShoreTel, Mitel, etc. Knowledge of commercial IT networks for LAN or WAN. Experience with VoIP networking products and PBXs such as Nortel, Avaya, Cisco, NEC, ShoreTel, Mitel, etc.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Avaya Unified Communications, Cisco CUCM, etc.) Avaya Unified Communications, Cisco CUCM, etc.) Experience with VoIP PBX administration (ex. Must have experience working with ITSM system, such as Remedy.
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avaya job in Brooklyn, NY
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