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Assist in pre-registration and blocking of reservations when necessary. Have working knowledge of reservations and procedures, including how to take same day reservations. Review any reservations with special requests and work to block rooms accordingly.
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Has at least 2 years of previous relevant experience, encompassing roles such as front desk, VIP services, casino marketing, or high-volume customer service. Efficiently manage room reservations and craft customized guest itineraries for both Casino Guests and Hotel Executives, catering to their specific needs including arranging for limo services, dining, shows, events, golf, and other special requests.
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Assists Front Desk Team Members with questions or problems that may arise. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Supports Front Desk Agents with improving individual upsell conversion.
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This knowledge and these abilities are typically acquired through a completion of a high school degree or equivalent with some college education in marketing or sales preferred, as well as a minimum of two years of experience in hotel operations such as Room Reservations, Front Desk, PBX or Group Reservations.
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The Guest Services Manager will work closely with the Resort Operations Manager to ensure the daily operations of the Front Desk run smoothly, while supervising the Front Desk Team Members, resolving guest challenges, fostering positive morale, and exceeding guest service expectations at every opportunity.
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Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc.
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The Asst. Front Office Manager must maintain consistent lobby and front desk presence while ensuring all staff are performing in accordance with our company standards. POSITION PURPOSE:The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations.
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Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures. Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
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Prior Call Center, Room Reservations, or Front Desk Hotel and/or Casino industry experience preferred. The Call Center Agent as an initial point of telephone contact primary responsibility will be to provide responsive, resourceful, and personalized service while promoting, booking, and confirming reservations for rooms, suites, shows, amenities, and restaurants.
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At least 2 years of supervisory experience in call center, room reservations, casino marketing or front desk preferred. Communicate effectively with Front Desk, Casino Marketing, Sales and Services regarding groups and blocks to advise of large cancellations or if groups are not picking up all rooms contracted.
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2 or more years of experience in the hospitality industry; i.e. Front Desk, Reservations, Club or Inventory Control areas. Compile daily room night booking activity and pace information for assigned HGV Developed, Fee for Service and Managed properties.
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Responsible for the successful operation of the front desk command center. Responsibilities include liaison between the front desk, housekeeping, casino services and facilities.
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Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
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Must be able to fully understand and use the front desk software, and must have general knowledge of the resort. Prior front desk or hotel guest service experience strongly preferred.
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Prior call center, room reservations or front desk experience preferred. Responsible for changing, canceling, and reconfirming existing reservations as necessary. Add special comments/instructions to existing reservations as necessary.
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reservations front desk jobs in Las Vegas, NV
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