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Call Center Supervisor
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- The Call Center Supervisor will play an important role for managing the operations of the Reservations department for Virgin Hotels Las Vegas and Mohegan Casino within established policies and procedures.
- Monitor daily operation of Room Reservations, Casino Reservations and Group Reservations to ensure that proper procedures are followed, and that service is in accordance with established standards
- Track and log Reservation Agent call stats, errors, absenteeism, and call quality scores
- Assist with OTA inquiries, requests and disputes, reservation error logs, and inventory and rate management
- Complete Revenue Management reports, including pick up and forecasts, and other duties as assigned to assist the Revenue Management and Front Office departments.
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