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MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
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Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives.
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Both locations are available 24/7 with a staff of specialized Emergency Physicians and Registered Nurses along with onsite full-service labs, digital x-ray, CT scan, and ultrasound capabilities allowing us to provide a complete range of emergency diagnostic services.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.
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Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, andpro-actively seeks ways to improve the internal processes and sales results program-wide.
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