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MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.
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MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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MCI assists companies with business process outsourcing, staff augmentation. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with customers.
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As a recovery professional you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.
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The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. Make outbound and receive inbound calls. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.
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Compensation is commensurate with experience, and while prior contact center experience isn’t required, experience in sales, customer service, tech support, or back-office support is a plus. Compensation is commensurate with experience, and while prior contact center experience isn’t required, experience in sales, customer service, tech support, or back-office support is a plus.
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